Articles on: Account

I have a paid plan, but Morningscore shows trial expired

If you log in to your account and it says your trial has expired even though you have a paid subscription, there could be a few reasons for this:

You’re logged into the wrong account: You might have created more than one Morningscore account and are logged into the "wrong" one that doesn’t have an active subscription—or the subscription was activated on the wrong account. If the wrong account has been activated, contact us via chat and provide the email for the incorrect account as well as the email for the account that should be activated.

You’re viewing the wrong account: If you have access to more than one account and an active subscription, you may simply be looking at the wrong account. Click on the spaceman in the top-right corner of your account, select "Switch Account," and choose the correct account.

You paid your invoice late: If you have an overdue invoice, your account will automatically be deactivated after repeated attempts to collect payment. Contact us via chat with the email you use to log in and the email where you receive invoices, and we’ll help reactivate your account once payment is confirmed.

If you’ve checked and ruled out all the above reasons, reach out to us via chat with the email you used to receive the invoice or your invoice number, and we’ll investigate and assist further.

Updated on: 13/12/2024