> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.morningscore.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does my overall health score appear to be 0?

If your health score appear to be 0 even though it should be a higher number, it's most likely due to one of these two reasons:

Either you're checking out the health of your website for the very first time (or from a computer you haven't used before), or you have a really big website (or a slow computer) that causes the loading time to be longer than usual

Here's what you can do to try and fix it:

* Give your computer a couple of minutes to fully load your data
* Force the tool to reload by pressing **CTRL + F5** in Windows or **CMD + Shift + R** if you're a Mac user.
* Close some of your open tabs or programmes if your computer isn't very powerful
* Try another browser

If none of the above works, please don't hesitate to contact our support team via the chat in the bottom-right corner.